Originally developed for the Waste Management division of the Regional Municipality of Waterloo in 1999, the software tracks customer requests, inquiries and issues. In 2001, the system was modified to manage customer issues for the Waste Management division within the Regional Municipality of Niagara.

These systems are valuable tools for managing requests, inquiries and issues that are received by the Waste Management Division daily.  These programs include the following features:

• Organization, processing and tracking of customer issues


• Extensive analysis reports


• Supports a wide-area network


• Issues automatically emailed to the appropriate employee


• Track multi-residential addresses